Customer Success Manager | Career Wiki
Customer Success Manager
Overview
Customer Success Managers ensure customers achieve their desired outcomes while using a product or service. They focus on retention, adoption, and customer satisfaction.
Core Responsibilities
- Onboard new customers
- Drive product adoption and usage
- Address customer concerns and issues
- Identify upsell opportunities
- Advocate for customer needs internally
Required Skills
Technical Skills
- Product Knowledge
- CRM
- Support Tools
- Data Analysis
- Project Management
Soft Skills
- Empathy
- Communication
- Problem Solving
- Relationship Building
- Patience
Career Path
Entry Level
CS Associate: Support tasks, basic onboarding.
Mid Level
CS Manager: Managing portfolio of accounts.
Senior Level
Senior CSM / Enterprise CSM: High-value accounts, strategic partnership.
Leadership
Director of CS: Strategy, team management, retention goals.
Salary Range
| Level | United States | Europe | Asia |
|---|---|---|---|
| Entry | $60k - $85k | €40k - €55k | $30k - $50k |
| Mid | $85k - $120k | €55k - €75k | $50k - $75k |
| Senior | $120k - $160k | €75k - €100k | $75k - $100k |
| Leadership | $160k+ | €100k+ | $100k+ |
Education & Qualifications
- Bachelor's degree
- Experience in support or sales
Industry Outlook
Rapidly growing role in SaaS and subscription-based businesses.
Getting Started
- Research the field and understand role requirements
- Develop relevant skills through education or self-study
- Build a portfolio or gain practical experience
- Network with professionals in the field
- Apply for entry-level positions or internships
- Continue learning and advancing your skills